FAQ

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1.   How can I create an account?


To create an account on the Gametrade Distribuzione website, you need to register via the following link. Fill out the registration form carefully, making sure to provide all the required information.


Before proceeding, make sure to check the necessary requirements for your registration to be approved. Click on the INFO section in the search bar and navigate to “ACCOUNT REGISTRATION”.


After correctly completing the form and accepting the privacy policy, click on the "SUBMIT REGISTRATION" button at the bottom of the page to confirm the submitted data. Only after completing this step will your request be validated and processed by the administration for approval.



2.   What are the registration requirements to access your services?


 

REQUIREMENTS AND CONDITIONS



  1. ACCESS TO THE GAMETRADE WEBSITE:
    Access to the website and account activation are strictly reserved for business owners operating in the sector*, who possess a duly registered VAT number.
  1. BUSINESS VERIFICATION:
    • FOR ONLINE STORES: A documented description of the business is required, along with a link to a professional account on digital marketplace platforms and, if available, the business website.
    • FOR PHYSICAL STORES: A brief description of the business must be provided, accompanied by:
      • Photo of the external storefront,
      • Photo of the commercial area highlighting the cash register,
      • Optional photos of the gaming area.
    • OPTIONAL: The company reserves the right to request a short video (approximately 30 seconds) presenting the business, with a particular focus on its ability to organize gaming events. The video will be deleted from the database upon completion of the registration process.

* Retail trade of games, toys, or similar items


  1. ACCOUNT ACTIVATION PROCESS:
    Account activation does not occur automatically upon completion of the online registration form and remains at the discretion of the administration. Once the requirements have been verified, account activation may take up to 7 working days to complete all necessary checks.
  2. ACCOUNT DEACTIVATION:
    Gametrade Distribuzione reserves the right to deactivate an account should the necessary conditions for continuing collaboration no longer be met.

 

IMPORTANT NOTICE:


The mere validity of the VAT number does not constitute a sufficient requirement for approval of website registration.



3.   How do I place an order/pre-order?


  1. LOGIN: Log in with your credentials (Username and Password).
  2. PRODUCT SELECTION: Find the product using the menu or search bar.
  3. Select the desired quantities and Add to Cart: Click "Add to Cart" to select the item.
  4. CHECKOUT: Go to the cart, select the shipping method: Ship immediately, Wait for next order, Ship with pre-order.
  5. Confirm Order: Review and confirm your purchase. You will receive a confirmation email with shipping details.

PRE-ORDER:


  1. Select the pre-order product.
  2. Select the quantities, Add to Cart, and click “Pre-Order”.
  3. Receive confirmation via email with the estimated release date.

IMPORTANT NOTICE: Pre-order payment will be requested when the goods are ready for shipment. A notification will be sent accordingly.


ORDER:


  1. Select the available product.
  2. Select the quantities, Add to Cart, and complete checkout.
  3. Confirm the order and receive an email with purchase and shipping details.

Refer to the website’s specific payment and shipping policies for further details.



4.   Where can I find product specifications?


To view the product specifications, click on the desired product. A "quick view" window will open, where you will find the item details at the bottom of the page. Alternatively, you can click the "Info" button located below the product icon to be directed to the same page.



5.   How can I change or cancel an order?


To modify or cancel an order, you need to contact customer service via email at staff@gametrade.it or by calling us directly at +39 071.7137734, providing the correct customer name and order code.



6.   Is it possible to order a product that is no longer displayed in the catalogue?


If a product is no longer visible in the catalog on the website, this does not mean it will no longer be available, but rather that there are currently no stocks ready for order. However, you can still add it to the cart for a future purchase by notifying our operators via email at staff@gametrade.it. As soon as it becomes available again, our staff will process the order and ship the desired item.



7.   How and when can I pay a proforma?


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Payment for the proforma invoice or invoice can be made via bank transfer. It is necessary to indicate the proforma or invoice number in the payment reference to correctly identify the transaction.

Payment can be made as soon as you receive the proforma invoice with the specified amount. Once the payment has been completed, send a confirmation email with the attached payment receipt to amministrazione@gametrade.it, specifying the proforma number in the subject.

If payment is not received within 7 days of receiving the proforma, the pre-order will be canceled.

Below are the relevant banking details:

ACCOUNT HOLDER DETAILS

GAMETRADE DISTRIBUZIONE SRL
Via del Commercio, 3
60127 Ancona (AN) - Italy
VAT Number: 02990390425
E-mail: info@gametrade.it
PEC: gametradesrl@pec.it
Unique Code: M5UXCR1

BANKING DETAILS

UNICREDIT BANCA
IBAN: IT23B0200802623000107166199
BIC/SWIFT: UNCRITM1Q18
ACCOUNT HOLDER: Gametrade Distribuzione Srl

BPER BANCA
IBAN: IT61X0538702684000004204007
BIC/SWIFT: BPMOIT22XXX
ACCOUNT HOLDER: Gametrade Distribuzione Srl

FIDEURAM BANCA
IBAN: IT70P0329601601000067655082
BIC/SWIFT: FIBKITMM
ACCOUNT HOLDER: Gametrade Distribuzione Srl

NOTE: Upon payment confirmation, a receipt will be issued via email.

The maximum time allowed to complete the payment of a proforma invoice is 7 days. However, we encourage you to check for any specific instructions indicated directly on the proforma invoice or contact us for further details.

After the indicated period, we reserve the right to cancel the proforma invoice. If this behavior occurs repeatedly, access to the reseller area may be revoked, and any ongoing pre-orders will be removed.



8.   What are the shipping conditions? And the delivery times?


Shipments are managed by the most reliable international couriers, with whom we have collaborated for years, ensuring high service standards, including GLS, UPS, DHL, FedEx, and DPD.

HOW CAN I TRACK MY ORDER?
When your order is processed, you will receive an automatic message containing a tracking link, allowing you to monitor the shipment status.

WHAT ARE THE DELIVERY CONDITIONS AND TIMES?

  • SHIPMENTS WITHIN ITALY:
    • COSTS: Shipping is free for orders over €250.00. For orders of a lower amount, a fixed fee of €5.00 applies.
    • DELIVERY TIME: 1-2 working days (3 days for islands).
  • SHIPMENTS WITHIN THE EUROPEAN UNION (EU):
    • COSTS: Shipping costs are €20.00.
    • DELIVERY TIME: 2-5 working days.
  • SHIPMENTS OUTSIDE THE EUROPEAN UNION (NON-EU): (including Switzerland, the United Kingdom, Norway, and the Canary Islands)
    • COSTS: Shipping costs are calculated based on the destination country.
    • DELIVERY TIME: 5-10 working days, subject to possible delays due to customs procedures or external factors.

IMPORTANT NOTE:

  • ORDERS BELOW €100.00 WILL NOT BE SHIPPED.
  • Payment conditions may be reviewed and improved based on the stability and consolidation of the business relationship.


9.   Where can I see my orders? What about my invoices?


You can easily view your orders and invoices directly on the Gametrade website. After logging in, open the dropdown menu "USER PANEL" and select "ONGOING ORDERS" to view all the items selected for shipping.



10.   How can I report a damaged product?


After logging in, access the dropdown menu “USER" and select "ISSUES WITH A SHIPMENT". You will be directed to a form where you need to provide your details, company name, and select the type of issue encountered. Specify the quantities under review and provide a brief description of the problem, attaching photographic documentation if available.

Afterward, you can choose to add additional items to the list. Once the form is complete, click "SUBMIT REQUEST" at the bottom of the page to send the notification.

Your request will be processed by our staff, who will contact you to resolve the issue.



11.   Is it possible to download your catalog in some format?


Yes, you can download the updated catalog in Excel format. After logging in, open the dropdown menu in the "USER PANEL" and select the "EXPORT/IMPORT EXCEL" option. On the dedicated page, you can choose one or more product categories using the search bar and click the "Export" button. This will initiate the download of the Excel file containing all the data necessary for integration into your management system.



12.   How can I organize events related to Organized Play in my store?


To access all the necessary information for organizing an event in your store, registration on the TCGplayer.it website is required.

Once registered, you will be able to obtain details regarding dates, event management, demo kits, assistance, and other useful information.



13.   Is VAT already included in the price?


If the selected product displays the label "IVA", it means that once added to the cart, the 22% VAT will be automatically applied at checkout, if the purchase takes place in Italy.

For purchases made outside Italy, VAT will not be applied on the invoice, in accordance with tax regulations for international transactions.



14.   Are the discounts already included in the price of the digital platform?


The prices displayed on the website, once you have logged in as a customer, already include discounts and promotions, and represent the final purchase price.



15.   When can I pay for the products I have on pre-order?


Payment can be made as soon as you receive the proforma with the specified amount. In case of non-payment within 7 days of receipt, the pre-order will be canceled.



16.   When will I receive my pre-orders?


We will make every effort to deliver pre-orders a few days before the official release date, ensuring availability in time for the product launch.



17.   What is the minimum turnover required per year?


To be considered a potential customer, a minimum turnover of €8,000 within 12 months is required. If this target is not met within the specified period, we may have to review the possibility of continuing the collaboration.



18.   How can I contact customer service?


Our Customer Service is available from Monday to Friday, at the following hours:

  • Morning: 09:00 - 13:00
  • Afternoon: 14:00 - 18:00

You can contact us:

  • BY EMAIL: staff@gametrade.it
  • BY PHONE: +39 071.7137734
  • GAMMY: our new virtual assistant, ready to answer your questions in real time. Try it now and give us your feedback!

We are here to help you!